About the Course
The training program focuses on improving the clarity and effectiveness of written communication, particularly in email messages. Participants will have the opportunity to learn and apply best practices for all essential email components, with an emphasis on creating a positive first impression. Additionally, expressing negative messages can be a difficult task for many professionals. Therefore, it is essential to learn how to convey information courteously and positively, even when delivering unfavorable news via email. Lastly, the program will cover concise writing, emphasizing the importance of organizing information effectively to elicit prompt replies from readers!